Refund and Returns Policy

Ktruck Solutions Refund and Returns Policy

At Ktruck Solutions, we are committed to providing our customers with the highest level of satisfaction and ensuring that every purchase meets your expectations. However, we understand that circumstances may arise where you need to return a product or request a refund.

To facilitate a smooth and transparent process, we have outlined our Refund and Returns Policy below.

1. 30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be:

  • In the same condition as received

  • Unworn or unused

  • In its original packaging

  • With all tags attached

  • Accompanied by a receipt or proof of purchase

2. Return Process

To initiate a return, please contact us:

If your return request is approved, we will provide a return shipping label along with instructions on how and where to send your package.

Please note that items returned without prior authorization will not be accepted.

3. Damaged, Incorrect, or Defective Products

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and resolve it promptly.

To report an issue or arrange a return, please contact our customer support team via email or phone.

Depending on your location, the time required for an exchanged product to reach you may vary.

4. Exchanges

We only replace items that are:

  • Damaged

  • Defective

  • Incorrectly shipped

  • Wrong size

To request an exchange, contact us at:

5. Restocking Fee

We do not charge any restocking fees on returned items.

6. Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved, the refund will be issued to your original payment method. Please allow up to 7 business days for your bank or credit card provider to process and post the refund.

7. Cancellations

For information regarding order cancellations, please refer to our Shipping Policy page.

Customer Support

Phone: +1(209) 264-8518
Email: sales@ktrucksolutions.com
Business Address: 3680 Wilshire Blvd Ste P04, Los Angeles, CA 90010, United States.
Hours of Operation: Monday – Saturday: 8:30 AM – 10:00 PM